Guiding Capital
for the built world
At Moyne Ross, we see buildings as capital made physical. They hold value not just in space, but across time. And as we shape them with design and investment - they shape our potential in return.Our role is to decode their complexity. We offer building intelligence, from 10-year capital strategy to targeted technical analysis and execution-ready project plans, so you can act with total confidence.
Creating Space
for the built world
We integrate fragmented building data into a private, always-on intelligence platform. It's a single, structured space for your Capital Intelligence, Technical Analysis, and Project Planning. Simply upload your existing documentation, and the platform begins to translate it into tailored insights within days.As you complete projects and your building evolves, your intelligence evolves with it, providing a dynamic picture of your asset's health, today and tomorrow.
How we work.
| Start with what you know | Upload your existing documents including plans, reports or photos. Our platform adapts to the information you have, meeting you where you are. |
| See your roadmap take shape | Your living capital roadmap is created in the platform. Clear confidence ratings highlight your priorities, turning uncertainty into a clear plan. |
| Make decisions with clarity | Dive deeper with our Technical Analysis. Receive a structured evaluation of your options, empowering you to choose the best path forward. |
| Equip your team for execution | Translate strategy into action with Project Planning. Get clear, execution-ready specifications that enable your team to price accurately and build with confidence. |
Capital Intelligence
A 10-year, system-by-system capital roadmap
A structured inventory of all major assets
Confidence-rated recommendations & technical logic
Projected expenditure, risk, and opportunity timelines
Technical Analysis
A structured evaluation of upgrade or replacement options
Practical pros, cons, and indicative costs for each path
Direct links to your Capital Intelligence
Clear, actionable planning considerations
Project Planning
A detailed project briefing package
Clear scopes of work and technical outlines
Documentation to support clear pricing and contractor engagement
Clarity to manage designers and contractors efficiently
About us.
After 15 years of working with commercial real estate across the United Kingdom and Australia, our founder, Steven McCormack, saw a universal problem: critical decisions were being managed with a chaotic mix of fragmented data, missing information, and static, unattractive reporting.
From Data, to Decision.
The result was a persistent and costly gap between an asset's data and the decisions that needed to be made. Critical information was either missing entirely or trapped in a digital wasteland of disconnected PDFs and spreadsheets. This left buildings without a single, clear source of truth, making confident, long-term capital strategy nearly impossible.
Purpose-built for Clarity.
Moyne Ross was born from a refusal to accept this status quo. It was purpose-built by a surveyor who has lived these challenges to be the bridge that was always missing. We solve the problem by combining intelligence with art. We transform fragmented data into a clear source of truth. Then, we present that intelligence through an engaging, living platform.
What makes us different.
Complete coverage
We analyse every aspect of your building, from facades to services and beyond. If information is missing, we don’t guess; we map the gap and show you precisely what it means for your capital plan. This systematic approach means you get complete visibility, turning unknown risks into a clear roadmap for further investigation.
Building Literacy
We don't just analyse your asset; we teach you to think holistically about how buildings actually work. We provide the systematic foundation and decision-making framework that empowers you to engage on-site professionals with confidence and clarity. When you understand the right questions to ask, your engineers and contractors can deliver better, more effective results. We build your capability, not just a report
Clear Assessment
True clarity requires transparency about uncertainty and methodology. Our findings come with a clear confidence rating based directly on the quality of the information you provide. For every cost, we show you exactly how we arrived at the numbers. You see what is backed by solid evidence and what requires verification, giving you a completely transparent picture of your asset and the steps you need to take.
Beautiful Intelligence
Traditional building reports are dense spreadsheets and unread documents. We believe intelligence that isn't usable isn't intelligent at all. We deliver your analysis through a beautiful, interactive platform tailored to your building. We make complex building systems understandable and actionable.
Frequently asked
questions
| What if I don’t have much documentation? | Our platform is designed to work with the information you have, regardless of how complete it is. We understand that documentation can be sparse or outdated. Where specific data is unavailable, our system methodically applies conservative, industry-standard assumptions and clearly flags each provisional item. We never fill gaps with guesswork. This systematic process transforms areas of uncertainty into a clear and honest plan of action, so you always know what is based on hard data and where further investigation is required. |
| How accurate are your cost estimates? | Our cost estimates are strategic planning tools, designed to provide a comprehensive budgetary forecast for your asset over a 10-year horizon. We use up-to-date market data and industry benchmarks to provide a realistic financial outlook for every recommendation. Each estimate is transparently linked to a confidence level (High, Medium, or Low) based on the quality of the supporting data. While you will still need to obtain firm quotes from contractors for execution, our intelligence provides the strategic financial clarity required for effective long-term capital planning and confident decision-making. |
| Can I just get one type of Intelligence? | Yes. Our services are designed to be flexible to meet your specific needs. Most clients begin with Capital Intelligence, as it provides the complete 10-year strategic foundation and capital roadmap for your asset. From there, Technical Analysis and Project Planning are available as optional next steps, allowing you to dive deeper into a specific system or move from strategy to execution when the time is right. You only engage the services you need, precisely when you need them. |
| How does the automated analysis work? | Our process blends the scale of artificial intelligence with the skill of expert human curation. We utilize proven AI platforms (such as Anthropic, Google, and OpenAI) to systematically review your documents against known building standards and asset lifespan data, rapidly identifying patterns and potential issues. Our team of building experts then acts as a curator for this AI-generated content. Led by our founder, a surveyor with 15 years of industry experience, they refine, structure, and translate the raw AI output into a clear, strategic, and actionable format. This unique blend provides the benefit of AI's speed, shaped by the practical judgment of deep industry experience. The final output is strategic planning intelligence, not final gospel; therefore, your professional consultants must still independently verify all critical details before any implementation. |
| Do I need professionals to verify everything? | Yes, and that is a core part of our model. Our intelligence is the strategic foundation that empowers you and your chosen professionals to work more effectively. We provide the comprehensive, high-level plan that gives you direction and clarity. However, you should not invest significant capital based solely on this plan. You will bring in qualified professionals—such as engineers, contractors, and architects—to verify site-specific details, obtain permits, ensure code compliance, and oversee the execution. In short, we set you up with the best possible plan, and then the pros make sure it’s executed to the letter. |
| What about data security? | We handle your data with institutional-grade security and transparency at every stage. Your uploaded documentation is stored on a secure cloud storage platform in a dedicated project folder. For analysis, relevant data is sent to our trusted AI partners (such as Anthropic, Google, and OpenAI) via their secure, enterprise-level APIs. Crucially, your data is never used to train their public AI models and is handled under strict confidentiality and data protection agreements. Your completed intelligence is then delivered in a private, secure collaboration workspace, which requires a free account to ensure your asset's data is protected by robust security controls. |
| What if my building is unique, heritage, or very complex? | Our systematic approach is designed to adapt to all building types, from modern high-rises to heritage-listed properties and complex industrial facilities. Our analysis will still cover your asset comprehensively. In cases where specialist expertise is needed, such as heritage conservation or unique engineering systems, our platform pinpoints exactly what requires a specialized follow-up instead of making unsupported assumptions. This ensures you can direct your specialist consultants to the most critical issues, saving them time and saving you money. |
| What does the final intelligence report look like? | Forget dense spreadsheets and static PDF reports that are difficult to navigate and quickly become outdated. We believe intelligence that isn't usable isn't intelligent at all. We deliver your analysis through a beautiful, interactive online platform tailored to your building, designed to be intuitive and actionable. This allows you to easily explore your building's systems, filter data by cost or time, and understand complex information at a glance, giving you a living tool for managing your asset. |
Ready?
Begin your Capital Intelligence Assessment. Our online intake takes about 15–20 minutes, and the more you share, the more precise and tailored your report will be.
Privacy Policy
Terms and Conditions
© Moyne Ross 2025. All rights reserved.
BUILDING INTELLIGENCE
PRIVACY AND COOKIE POLICYEffective Date: 13 August 2025
Last Updated: 13 August 20251. ABOUT THIS POLICYBuilt Asset Intelligence ("we," "us," "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and Building Intelligence Assessment services.Important: Our services involve processing your information through third-party artificial intelligence providers located outside Australia.Please read this policy carefully before using our services.2. PERSONAL INFORMATION WE COLLECT2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, business address
- Payment Information: Credit card details, billing address (processed securely through Stripe)
- Building Documentation: Property details, plans, photos, maintenance records, compliance certificates
- Communication Records: Emails, support requests, feedback, and correspondence2.2 Information Collected Automatically
- Website Usage: IP address, browser type, device information, pages visited
- Cookies and Tracking: Analytics data, session information, user preferences
- Technical Logs: Access logs, error reports, performance data2.3 Building Information and Documentation
When you submit building documentation for analysis, this may include:
- Property addresses and location details
- Technical specifications and system information
- Maintenance records and compliance certificates
- Photos, plans, and technical drawings
- Financial information related to building operations3. THIRD-PARTY AI PROCESSING3.1 AI Services We Use
Your information is processed by third-party artificial intelligence services including:
- Anthropic (Claude) - US-based AI analysis service
- Google (Gemini) - US-based AI analysis service
- OpenAI (ChatGPT) - US-based AI analysis service
- Other AI providers as we may utilize from time to time3.2 What Information is Shared with AI Providers
- Building documentation and technical information you provide
- Property details and specifications
- Analysis requests and processing instructions
- Technical metadata required for AI processing3.3 Cross-Border Data Transfers
Your information will be transferred to and processed in:
- United States (primary location for AI services)
- Other countries where AI service providers operate servers
- Countries where AI service providers have data processing facilities3.4 Third-Party Data Handling
AI service providers may:
- Store your data on their servers for processing and analysis
- Retain data according to their own privacy policies and retention schedules
- Use aggregated, de-identified data to improve their AI services
- Apply their own security measures and data protection protocols
- Be subject to foreign government data access requirementsImportant Limitations:
- We cannot control third-party AI providers' data handling practices
- We cannot guarantee deletion of your data from third-party AI systems
- Third-party providers may have different privacy standards than ours
- Cross-border transfers may involve countries with different privacy laws4. HOW WE USE YOUR INFORMATION4.1 Primary Purposes
- Service Delivery: Providing Building Intelligence Assessment services
- AI Processing: Analyzing your building documentation through third-party AI services
- Communication: Responding to inquiries, providing support, sending service updates
- Payment Processing: Processing payments through secure third-party payment processors
- Quality Improvement: Enhancing our services and analysis methodologies4.2 Secondary Purposes
- Legal Compliance: Meeting regulatory requirements and legal obligations
- Business Operations: Record keeping, accounting, business management
- Marketing: Sending relevant information about our services (with consent)
- Research: Improving our analysis methodologies and service offerings5. INFORMATION DISCLOSURE5.1 Third Parties We May Disclose To
- AI Service Providers: For analysis and processing services
- Payment Processors: Stripe and other secure payment platforms
- Professional Advisors: Lawyers, accountants, insurance providers
- Service Providers: IT support, website hosting, analytics providers
- Regulatory Authorities: When required by law or regulation5.2 Circumstances of Disclosure
- With your explicit consent
- To provide our services (including AI processing)
- When required or authorized by law
- To protect our rights or safety
- In connection with business transfers or restructuring5.3 We Will NOT Disclose
- Your information for marketing by third parties (without consent)
- Building-specific details to competitors
- Personal information for unrelated commercial purposes
- Information to unauthorized parties6. DATA SECURITY AND PROTECTION6.1 Our Security Measures
- Secure data transmission using encryption protocols
- Access controls and authentication requirements
- Regular security reviews and updates
- Staff training on privacy and security obligations
- Secure storage and backup procedures6.2 Third-Party Security Limitations
Important: We cannot guarantee the security measures of third-party AI providers. While we select reputable providers with strong security practices, we cannot control:
- Third-party security protocols and procedures
- Data breaches at third-party AI providers
- Unauthorized access to third-party systems
- Foreign government access to overseas data6.3 Data Breach Response
In the event of a data breach involving your personal information, we will:
- Assess the breach and take immediate containment action
- Notify relevant authorities as required by law
- Notify affected individuals if there is likely risk of serious harm
- Provide guidance on protective measures you can take7. DATA RETENTION AND DELETION7.1 Our Retention Periods
- Service Records: 7 years for legal and business purposes
- Payment Information: As required by taxation and business laws
- Communication Records: 3 years unless longer retention required
- Website Analytics: 26 months (Google Analytics default)7.2 Data Deletion Requests
You may request deletion of your personal information. We will:
- Delete information from our primary systems within 30 days
- Retain information only where required by law or legitimate business needs
- Cannot guarantee deletion from third-party AI provider systemsImportant Limitation: Once information is processed by third-party AI services, we cannot control or guarantee its deletion from their systems. Each AI provider has its own data retention and deletion policies.7.3 Anonymization and Aggregation
We may retain anonymized, aggregated data for:
- Service improvement and research purposes
- Industry benchmarking and analysis
- Statistical reporting and trend analysis8. YOUR PRIVACY RIGHTS8.1 Access and Correction Rights
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request details about how your information is used and disclosed
- Receive information in a commonly used electronic format8.2 Complaint and Objection Rights
You have the right to:
- Complain about our handling of your personal information
- Object to certain uses or disclosures of your information
- Request restriction of processing in certain circumstances
- Withdraw consent where we rely on consent for processing8.3 Limitations on Rights
Your rights may be limited where:
- Information is required for legal or regulatory purposes
- Deletion would impact our ability to provide services
- Information is held by third-party AI providers beyond our control
- Exercise of rights would unreasonably impact others' rights9. COOKIES AND WEBSITE TRACKING9.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Google Analytics for website performance measurement
- Functional Cookies: User preferences and session management
- Payment Cookies: Secure payment processing through Stripe9.2 Third-Party Cookies
Our website may include cookies from:
- Google Analytics (performance tracking)
- Stripe (payment processing)
- Other service providers essential for website operation9.3 Managing Cookies
You can control cookies through:
- Browser settings (disable/delete cookies)
- Google Analytics opt-out tools
- Privacy preference centers (where available)
- Direct contact with us for assistance10. INTERNATIONAL CONSIDERATIONS10.1 Overseas Data Processing
Your information will be processed overseas, primarily in the United States. Other countries involved may include:
- Countries where AI service providers operate data centers
- Countries where our service providers are located
- Countries involved in data routing and processing10.2 Privacy Law Differences
Important: Overseas countries may have different privacy laws and protections than Australia. Your information may be:
- Subject to foreign government access requirements
- Protected by different privacy standards
- Governed by foreign privacy laws and regulations11. CHANGES TO THIS POLICYWe may update this Privacy Policy to reflect:
- Changes to our services or AI providers
- New legal requirements or regulations
- Improvements to our privacy practices
- Business changes or service enhancementsWe will notify you of material changes by:
- Email notification to registered users
- Prominent website notices
- Updated effective date on this policy12. CONTACT INFORMATION12.1 Privacy Officer Contact
For privacy matters, contact:
- Email: [email protected]
- Phone: [Phone Number]
- Address: [Business Address]12.2 Complaints Process
If you have privacy concerns:
1. Contact our Privacy Officer using details above
2. We will acknowledge your complaint within 5 business days
3. We will investigate and respond within 30 days
4. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)12.3 OAIC Contact Details
Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]This Privacy Policy was last updated on 13 August 2025. Please review it regularly as we may update it from time to time.
COOKIE POLICYEffective Date: 13 August 2025
Last Updated: 13 August 20251. ABOUT THIS POLICYThis Cookie Policy explains how Built Asset Intelligence ("we," "us," "our") uses cookies and similar technologies on our website at builtassetintelligence.com ("Website").By using our Website, you consent to our use of cookies as described in this policy.2. WHAT ARE COOKIES2.1 Definition
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help websites remember information about your visit and preferences.2.2 Types of Cookies
Session Cookies: Temporary cookies deleted when you close your browser
Persistent Cookies: Remain on your device until they expire or you delete them
First-Party Cookies: Set by our website directly
Third-Party Cookies: Set by external services we use (e.g., Google Analytics)3. COOKIES WE USE3.1 Essential Cookies
Purpose: Required for basic website functionality and security
Examples:
- Session management and user authentication
- Shopping cart and payment processing
- Security features and fraud prevention
- Website performance and error trackingLegal Basis: Legitimate interest (essential for website operation)
Retention: Session duration or as needed for functionality
Can be disabled: No (website may not function properly)3.2 Analytics Cookies
Purpose: Help us understand how visitors use our website
Service Provider: Google Analytics
Information Collected:
- Pages visited and time spent on pages
- Traffic sources and user navigation patterns
- Device and browser information
- Geographic location (city/country level)
- Website performance and error dataLegal Basis: Consent
Retention: 26 months (Google Analytics default)
Can be disabled: Yes (see Section 5)3.3 Functional Cookies
Purpose: Enhance your website experience and remember preferences
Examples:
- Language and region preferences
- Display settings and accessibility options
- Form data retention for user convenience
- Content personalizationLegal Basis: Consent
Retention: Varies (typically 6-12 months)
Can be disabled: Yes (may affect website functionality)3.4 Payment Processing Cookies
Purpose: Secure payment processing through Stripe
Service Provider: Stripe Inc.
Information Collected:
- Payment session security tokens
- Fraud prevention data
- Transaction processing informationLegal Basis: Legitimate interest (secure payment processing)
Retention: As required for payment security and compliance
Can be disabled: No (required for payment processing)4. THIRD-PARTY COOKIES4.1 Google Analytics
Provider: Google LLC
Purpose: Website traffic analysis and performance measurement
Privacy Policy: https://policies.google.com/privacy
Data Processing: May include personal information and cross-site tracking
Location: Data processed in the United States and other Google locations4.2 Stripe Payment Processing
Provider: Stripe Inc.
Purpose: Secure payment processing and fraud prevention
Privacy Policy: https://stripe.com/privacy
Data Processing: Payment and transaction data
Location: Data processed in the United States and other Stripe locations4.3 Other Third-Party Services
We may use additional third-party services that set cookies, including:
- Content delivery networks (CDNs)
- Security and anti-fraud services
- Customer support tools
- Marketing and advertising platformsImportant: Third-party cookies are governed by the privacy policies of their respective providers. We recommend reviewing these policies to understand how your information is handled.5. MANAGING YOUR COOKIE PREFERENCES5.1 Browser Controls
All modern browsers allow you to control cookies through settings:Google Chrome:
1. Settings → Privacy and Security → Cookies and other site data
2. Choose your preferred cookie settings
3. Manage site-specific permissionsMozilla Firefox:
1. Settings → Privacy & Security → Cookies and Site Data
2. Select your cookie preferences
3. Manage exceptions for specific sitesSafari:
1. Preferences → Privacy → Cookies and website data
2. Choose your blocking preferences
3. Manage website dataMicrosoft Edge:
1. Settings → Cookies and site permissions
2. Configure cookie settings
3. Manage site permissions5.2 Google Analytics Opt-Out
To specifically opt out of Google Analytics:
- Install Google Analytics Opt-out Browser Add-on
- Available at: https://tools.google.com/dlpage/gaoptout
- Works across all websites using Google Analytics5.3 Industry Opt-Out Tools
Additional opt-out resources:
- Digital Advertising Alliance: http://optout.aboutads.info/
- Network Advertising Initiative: http://optout.networkadvertising.org/
- European Interactive Digital Advertising Alliance: http://youronlinechoices.eu/5.4 Mobile Device Controls
iOS Devices:
Settings → Privacy → Advertising → Limit Ad TrackingAndroid Devices:
Settings → Google → Ads → Opt out of Ads Personalization6. CONSEQUENCES OF DISABLING COOKIES6.1 Essential Cookies
If disabled: Website may not function properly, including:
- Login and account access issues
- Payment processing failures
- Security features may not work
- Error messages and functionality problems6.2 Analytics Cookies
If disabled:
- Website functionality unaffected
- We cannot analyze website performance
- User experience improvements may be limited
- Technical issues may be harder to identify6.3 Functional Cookies
If disabled:
- Website will work but with reduced functionality
- Preferences and settings will not be remembered
- Personalization features unavailable
- May need to re-enter information frequently7. COOKIE RETENTION PERIODSEssential Cookies | Session or as needed | Website functionalityGoogle Analytics | 26 months | Traffic analysis |
Functional Cookies | 6-12 months | User preferences
Payment Cookies | As required | Transaction securityNote: Some cookies may have shorter or longer retention periods based on specific functionality requirements.8. CROSS-BORDER DATA TRANSFERS8.1 International Processing
Cookie data may be transferred to and processed in:
- United States (Google Analytics, Stripe)
- Other countries where service providers operate
- Countries involved in content delivery networks8.2 Data Protection
Third-party cookie providers implement various data protection measures, including:
- Privacy Shield frameworks (where applicable)
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Internal corporate privacy policiesImportant: Different countries may have different privacy laws and data protection standards.9. CHANGES TO THIS POLICY9.1 Policy Updates
We may update this Cookie Policy to reflect:
- Changes to cookies we use or third-party services
- New legal requirements or privacy regulations
- Improvements to our privacy practices
- Technical changes to our website9.2 Notification of Changes
We will notify you of material changes by:
- Email notification (for registered users)
- Prominent website banner or notice
- Updated effective date on this policy9.3 Continued Use
Continued use of our Website after policy updates constitutes acceptance of the revised Cookie Policy.10. CONTACT INFORMATION10.1 Privacy Questions
For questions about this Cookie Policy or our privacy practices:
- *Email:moyneross.com10.2 Cookie-Specific Inquiries
If you have specific questions about:
- Cookie settings or preferences
- Disabling specific cookies
- Third-party cookie policies
- Data retention for cookiesPlease contact us using the details above.10.3 Complaints
If you have concerns about our cookie practices:
1. Contact us using the details above
2. We will respond within 30 days
3. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au11. REGULATORY COMPLIANCE11.1 Australian Privacy Law
This Cookie Policy complies with:
- Australian Privacy Act 1988
- Australian Privacy Principles (APPs)
- Spam Act 2003 (where applicable)11.2 International Compliance
We also consider requirements under:
- European General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable privacy laws11.3 Industry Standards
Our cookie practices align with:
- International Association of Privacy Professionals (IAPP) guidelines
- Industry best practices for data protection
- Security standards for online servicesThis Cookie Policy was last updated on 13 August 2025. Please review it regularly as we may update it from time to time.For our complete privacy practices, please also review our Privacy Policy and Website Terms of Use.
© Moyne Ross 2025. All rights reserved.
BUILDING INTELLIGENCE
TERMS AND CONDITIONS OF SERVICEEffective Date: 13 August 2025
Last Updated: 13 August 20251. ACCEPTANCE OF TERMSBy submitting your Building Intelligence Assessment request, uploading documents, or making payment, you ("Client," "you," "your") agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our services.These Terms constitute a binding legal agreement between you and Built Asset Intelligence ("Company," "we," "us," "our").2. SERVICE DEFINITION2.1 What We Provide
Built Asset Intelligence provides systematic capital expenditure analysis and forecasting delivered through AI-powered building assessment protocols. Our service constitutes data analysis and planning intelligence, not professional building advice.Our service supports your internal due diligence, fiduciary responsibilities, and risk management processes by providing systematic capital intelligence foundation for informed decision-making.Our Service Includes:
- Capital Intelligence - comprehensive capital expenditure forecasting using professional methodologies
- Technical Intelligence (when requested) - strategic options analysis and technical assessment
- Project Intelligence (when requested) - implementation specifications and project planning
- Analysis of client-provided building documentation using third-party AI services
- Risk-managed provisional allowances for information gaps
- Confidence ratings for assessment certainty2.2 What We Explicitly Do NOT ProvideWE DO NOT PROVIDE:
- Site inspections or physical building assessment
- Professional engineering, building surveying, or architectural advice
- Building compliance certification or regulatory approvals
- Detailed design drawings, CAD documentation, or technical drawings
- Professional liability for building conditions or recommendations
- Verification or warranty of client-provided information accuracy
- Construction management or project delivery services
- Professional indemnity or insurance coverage for building works
- Financial, investment, or business advice2.3 Professional Registration Disclaimer
Our personnel are not registered professional engineers, architects, or building surveyors. Our analysis does not comply with professional registration requirements mandating site inspection, formal certification, or professional standards compliance. We provide planning intelligence only, not professional advice.2.4 Third-Party AI Processing
IMPORTANT: Our analysis is generated using third-party artificial intelligence services including Anthropic's Claude, Google's Gemini, OpenAI's systems, and other AI providers.By using our service, you understand and consent to:
- Processing of your building information by these third-party AI providers
- Storage and analysis of your data on servers outside Australia (primarily in the United States)
- Potential retention of your data according to third-party provider policies
- Cross-border transfer of your information for AI analysis purposes
- Potential use of aggregated data by AI providers to improve their servicesWe do not control third-party AI systems and disclaim liability for their performance, accuracy, availability, data handling practices, security measures, or regulatory compliance.If you are not comfortable with your building information being processed by third-party AI services, our service is not suitable for you.2.5 AI-Generated Content Limitations
AI systems may generate plausible but inaccurate information ("hallucinations"), computational errors, or inconsistent outputs. Third-party AI services may:
- Produce technically incorrect recommendations
- Generate cost estimates that differ significantly from actual market rates
- Create specifications that require modification by qualified professionals
- Exhibit biases or limitations inherent in AI training data
- Malfunction due to prompt injection or malicious content in uploaded documentsWe disclaim liability for AI errors, hallucinations, inconsistencies, or technical limitations in generated analysis.2.6 Third-Party Reliance Management
Our analysis is prepared exclusively for the named client. Contractors, subcontractors, lenders, insurers, purchasers, tenants, or any other third parties may not rely on our analysis without our written consent.MANAGED THIRD-PARTY RELIANCE: Third parties may rely on our analysis only through our formal Report Certification Process, which involves:
- Separate agreement between the third party and Built Asset Intelligence
- Report certification fee appropriate to reliance scope and risk
- Enhanced disclaimers and limitations specific to third-party use
- Clear definition of certified scope and limitationsContact us for third-party certification requirements and fee schedule. Any third-party reliance without formal certification is explicitly prohibited and undertaken entirely at their own risk.2.7 Cost Estimate Limitations
All cost estimates are indicative only and based on limited information without site verification, physical inspection, or detailed quantity measurement. Actual costs may vary significantly from our estimates. We disclaim liability for cost estimate accuracy and recommend obtaining competitive contractor quotes for all works. Our estimates should be used for planning purposes only, not procurement or budgeting decisions.2.8 Market Data Disclaimer
Cost estimates rely on third-party market data, web sources, and industry databases. We do not warrant the accuracy, currency, reliability, or completeness of third-party market information. Market conditions change rapidly and our analysis may not reflect current pricing.2.9 Assessment Currency Limitations
Our analysis reflects building conditions as documented at assessment date only. Building conditions may deteriorate, systems may fail, or new issues may arise after our assessment. We have no obligation to update analysis for subsequent condition changes or provide ongoing monitoring services.3. CLIENT RESPONSIBILITIES AND ACKNOWLEDGMENTS3.1 Information Provision
You acknowledge and agree that:
- You are solely responsible for the accuracy, completeness, and currency of all information provided
- Our analysis is entirely dependent on the quality and completeness of your provided information
- Inaccurate or incomplete information will directly impact the accuracy of our analysis
- We have no obligation to verify information accuracy or completeness
- You warrant that you have legal authority to provide all submitted documentation
- You consent to processing of your information by third-party AI services
- You warrant that uploaded documents contain no malicious code, viruses, or content designed to compromise AI systemsINFORMATION QUALITY PROTOCOL: Should we identify significant contradictions, corruptions, or deficiencies in provided information, we reserve the right to pause analysis and request clarification from you. Any delays arising from this clarification process will impact delivery timeline and do not constitute grounds for refund or service credit.3.2 Professional Verification Requirements
You acknowledge and agree that:
- ALL significant recommendations require verification by appropriately qualified, licensed professionals before implementation
- Structural recommendations require verification by a licensed structural engineer
- Building compliance matters require verification by a licensed building surveyor
- Electrical, mechanical, hydraulic systems require verification by licensed trade professionals
- Heritage buildings require verification by qualified heritage consultants
- Our analysis does not constitute professional engineering, surveying, or trade advice
- AI-generated content requires professional review before any implementation decisions
- Cost estimates require verification through competitive contractor quotes3.3 Implementation Responsibilities
You acknowledge and agree that:
- You are solely responsible for engaging qualified professionals for all building works
- You are solely responsible for obtaining all necessary permits, approvals, and certifications
- You are solely responsible for ensuring all works comply with applicable building codes and regulations
- You are solely responsible for project management, contractor selection, and work supervision
- We provide planning intelligence only - not implementation oversight, professional services, or project management3.4 Service Scope Limitations
You acknowledge that despite comprehensive analysis methodologies described in our service guide, our service provides planning intelligence only. We do not provide site inspection, professional certification, regulatory compliance advice, construction management, or implementation oversight.4. SCOPE LIMITATIONS AND DISCLAIMERS4.1 Assessment Limitations
NO SITE INSPECTION: Our analysis is conducted without physical site inspection. We do not inspect, examine, or verify actual building conditions, structural integrity, or system performance.DOCUMENTATION-BASED ONLY: Our analysis relies entirely on client-provided documentation processed through third-party AI services. We make no representations about actual building conditions beyond what can be inferred from provided information.NO WARRANTY OF CONDITIONS: We provide no warranty, guarantee, or assurance regarding actual building conditions, system performance, or structural integrity.4.2 Professional Standards Disclaimer
NOT PROFESSIONAL ADVICE: Our service does not constitute professional engineering, architectural, building surveying, or trade advice under any applicable professional standards or licensing requirements.NO PROFESSIONAL RELATIONSHIP: No professional engineer-client, architect-client, or surveyor-client relationship is created through our service.PLANNING INTELLIGENCE ONLY: Our Capital Intelligence, Technical Intelligence, and Project Intelligence outputs provide planning information only, not professional advice or professional services.4.3 Regulatory Compliance Disclaimer
NO COMPLIANCE CERTIFICATION: We do not certify building compliance with any building codes, safety standards, or regulatory requirements.CLIENT COMPLIANCE RESPONSIBILITY: You are solely responsible for ensuring all building works comply with applicable building codes, safety standards, accessibility requirements, heritage regulations, and all other applicable laws.REGULATORY CHANGES: Building codes and regulations change frequently. Our analysis reflects standards current at time of assessment only.4.4 Third-Party AI Service Limitations
SERVICE DEPENDENCY: Our service depends on third-party AI providers' availability, performance, and technical capabilities. We disclaim liability for:
- Service delays or interruptions caused by third-party AI service outages
- Changes to third-party AI provider terms, pricing, or availability
- Third-party AI provider security incidents or data breaches
- Variations in AI performance, accuracy, or reliability
- Third-party AI provider business decisions affecting service availability
- AI regulatory changes affecting third-party provider compliance5. LIMITATION OF LIABILITY5.1 Maximum Liability Cap
ABSOLUTE LIABILITY LIMIT: Our total liability to you for any and all claims arising from or related to our services, regardless of the theory of liability, shall not exceed the total amount paid by you for the specific service giving rise to the claim.5.2 Excluded Damages
WE SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Lost profits, lost savings, or lost business opportunities
- Property damage or personal injury
- Construction delays, cost overruns, or project failures
- Regulatory non-compliance or enforcement actions
- Professional liability of contractors, engineers, or other specialists
- Any damages resulting from reliance on our analysis without proper professional verification
- Third-party AI service errors, outages, security incidents, or data handling issues
- AI-generated errors, hallucinations, or inaccuracies in analysis content
- Inaccurate cost estimates or market data
- Building condition changes after assessment date
- Third-party reliance on our analysis
- Investment decisions based on our intelligence outputs5.3 Time Limitation
CLAIMS MUST BE BROUGHT WITHIN ONE (1) YEAR of the delivery of our analysis, regardless of when the damage is discovered.6. INTELLECTUAL PROPERTY6.1 Our Intellectual Property
Our assessment methodologies, analysis frameworks, AI instructions, report formats, and proprietary processes remain our exclusive intellectual property. You may not copy, modify, distribute, or create derivative works based on our methodologies.6.2 Your Information
You retain ownership of all information and documentation you provide. By submitting information, you grant us a limited license to use, analyze, and process your information solely for providing our services, including processing through third-party AI services.6.3 Report Ownership and Licensing
Subject to your ownership of the underlying provided information, the final report including all analysis, compilations, and content generated through our proprietary processes and third-party AI services is the exclusive intellectual property of Built Asset Intelligence. You are granted a limited license to use this report as defined in Section 6.5.6.4 Third-Party AI Generated Content
Content generated by third-party AI services may be influenced by their training data and algorithms. We make no warranty regarding intellectual property clearance of AI-generated content or freedom from third-party intellectual property claims.6.5 Report Usage
You may use our reports for internal business purposes only. You may share reports with your professional advisors, contractors, and other parties involved in your building projects, provided they agree to maintain confidentiality and understand the limitations stated in these Terms.7. CONFIDENTIALITY AND DATA SECURITY7.1 Information Handling
We treat all client information as confidential and implement reasonable security measures to protect your data. However, no data transmission or storage system is completely secure, and we cannot guarantee the security measures of third-party AI providers.7.2 Third-Party AI Data Processing
Your building information will be processed by third-party AI services including:
- Anthropic (Claude) - US-based AI service
- Google (Gemini) - US-based AI service
- OpenAI (ChatGPT) - US-based AI service
- Other AI providers as we may utilize from time to timeThese providers may:
- Store your data on overseas servers (primarily in the United States)
- Retain data according to their own policies and terms of service
- Process data to improve their AI services (subject to their individual privacy policies)
- Apply their own security measures which may differ from ours
- Be subject to foreign government data access requirements7.3 Data Retention and Deletion
We retain client information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information from our systems, but we cannot guarantee complete deletion of your data from third-party AI provider systems.7.4 Cross-Border Data Transfer
By using our service, you explicitly consent to the transfer of your information to third-party AI providers located outside Australia, primarily in the United States, for processing and analysis purposes.
8. PAYMENT TERMS8.1 Payment Required
Payment is required before analysis commencement. We accept payment via Stripe or other approved payment processors.8.2 Refund Policy
NO REFUNDS: Given the nature of our AI-powered analysis service and the immediate processing of client data through third-party AI services, all payments are final and non-refundable once analysis has commenced.Analysis is deemed to have commenced when client documentation is successfully processed into our automated AI analysis queue following payment receipt, regardless of whether the final report has been delivered.### 8.3 Currency and Taxes
All prices are in Australian Dollars (AUD) and exclude GST unless otherwise stated. You are responsible for all applicable taxes.9. INDEMNIFICATIONYou agree to indemnify, defend, and hold harmless Built Asset Intelligence, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of our services
- Your breach of these Terms
- Any inaccurate or misleading information you provide
- Your failure to obtain proper professional verification of our recommendations
- Any building works undertaken based on our intelligence outputs
- Any third-party claims related to your building or our analysis thereof
- Third-party AI processing of your information
- AI-generated errors or inaccuracies in our analysis
- Your data being processed by third-party AI providers
- Third-party reliance on our intelligence outputs
- Investment or business decisions based on our analysis10. FORCE MAJEUREWe shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, terrorism, government actions, internet failures, AI system unavailability, third-party AI service outages, maintenance, technical issues, or regulatory changes affecting AI services.11. GOVERNING LAW AND DISPUTE RESOLUTION11.1 Governing Law
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.11.2 Jurisdiction
Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.11.3 Dispute Resolution
Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiation for thirty (30) days.12. GENERAL PROVISIONS12.1 Entire Agreement
These Terms constitute the entire agreement between you and Built Asset Intelligence regarding our services and supersede all prior agreements and understandings.12.2 Amendment
We may modify these Terms at any time by posting updated Terms on our website. Continued use of our services after such posting constitutes acceptance of the modified Terms.12.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.12.4 Assignment
You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms without restriction.12.5 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.13. SPECIFIC ACKNOWLEDGMENTS REQUIREDBy using our services, you specifically acknowledge and agree that:✓ You understand our analysis is based solely on documentation you provide, without site inspection✓ You understand we provide Capital Intelligence, Technical Intelligence, and Project Intelligence - not professional building advice✓ You understand your building information will be processed by third-party AI services located outside Australia✓ You consent to cross-border transfer of your data to third-party AI providers✓ You understand AI-generated content may contain errors, hallucinations, or inaccuracies✓ You understand we cannot control or guarantee third-party AI service performance or data handling✓ You understand all cost estimates are indicative only and may vary significantly from actual costs✓ You understand our personnel are not professionally registered engineers, architects, or surveyors✓ You will engage appropriately qualified, licensed professionals to verify all significant recommendations✓ You are solely responsible for ensuring all building works comply with applicable codes and regulations✓ You understand our liability is limited to the amount you paid for our services✓ You understand third parties cannot rely on our analysis without written consent✓ You have read, understood, and agree to be bound by these Terms in their entiretyCONTACT INFORMATIONBuilt Asset Intelligence
Email: [email protected]For questions about these Terms, please contact us at the above email address.BY SUBMITTING YOUR BUILDING INTELLIGENCE ASSESSMENT REQUEST, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
WEBSITE TERMS OF USE1. ACCEPTANCE OF TERMSBy accessing, browsing, or using the Built Asset Intelligence website at builtassetintelligence.com ("Website"), you ("User," "you," "your") agree to be bound by these Website Terms of Use ("Terms").These Terms are separate from our Service Terms and Conditions, which govern the provision of Building Intelligence Assessment services.If you do not agree to these Terms, please do not use this Website.2. WEBSITE ACCESS AND USE2.1 Permitted Use
You may use this Website to:
- Learn about our Building Intelligence Assessment services
- Access publicly available information and resources
- Contact us for service inquiries
- Submit service requests and documentation
- Access your purchased reports and analysis2.2 Prohibited Use
You may NOT use this Website to:
- Attempt to gain unauthorized access to any systems or data
- Upload malicious code, viruses, or harmful content
- Engage in any activity that could damage, disable, or impair the Website
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Collect or harvest information about other users
- Use automated systems (bots, scrapers) without permission2.3 User Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Ensuring your use complies with applicable laws
- Providing accurate information when using the Website
- Respecting intellectual property rights3. INTELLECTUAL PROPERTY RIGHTS3.1 Our Content
All content on this Website is owned by Built Asset Intelligence or used with permission, including:
- Text, graphics, logos, images, and design elements
- Assessment methodologies and frameworks described
- Software, code, and technical infrastructure
- Trademarks, service marks, and branding
- Analysis templates and report formats3.2 Your License to Use
We grant you a limited, non-exclusive, non-transferable license to:
- Access and view Website content for personal/business information purposes
- Download materials expressly made available for download
- Print pages for your internal business use3.3 Restrictions on Use
You may NOT:
- Copy, modify, distribute, or create derivative works from our content
- Use our content for commercial purposes without permission
- Remove or alter copyright notices or attribution
- Use our trademarks or branding without authorization
- Reverse engineer any software or technical elements3.4 Third-Party Content
Some Website content may include:
- Links to third-party websites and resources
- Third-party tools, widgets, or embedded content
- References to third-party products or servicesWe do not control or endorse third-party content and are not responsible for its accuracy, availability, or appropriateness.4. USER-GENERATED CONTENT4.1 Content You Submit
When you submit content through the Website (contact forms, service requests, uploaded documents), you:
- Retain ownership of your original content
- Grant us license to use, process, and analyze submitted content as necessary to provide our services
- Warrant that you have the right to submit the content
- Warrant that the content does not violate any laws or third-party rights4.2 Content Standards
All user-submitted content must:
- Be accurate and not misleading
- Comply with applicable laws and regulations
- Respect intellectual property rights
- Not contain malicious code or harmful elements
- Not include confidential information of third parties without authorization4.3 Content Monitoring
We reserve the right to:
- Monitor, review, and moderate user-submitted content
- Remove content that violates these Terms or applicable laws
- Suspend or terminate accounts for violations
- Cooperate with law enforcement regarding illegal content5. WEBSITE AVAILABILITY AND PERFORMANCE5.1 Service Availability
We strive to maintain Website availability but do not guarantee:
- Continuous, uninterrupted access to the Website
- Error-free operation or performance
- Compatibility with all devices or browsers
- Availability of specific features or functionality5.2 Maintenance and Updates
We may:
- Perform scheduled maintenance that temporarily affects access
- Update, modify, or discontinue Website features
- Implement security measures that may impact functionality
- Make changes to improve performance or user experience5.3 Technical Issues
We are not liable for:
- Website downtime or technical difficulties
- Data loss due to technical failures
- Incompatibility with your hardware or software
- Internet connectivity issues affecting access6. PRIVACY AND DATA PROTECTION6.1 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. Please review our Privacy Policy to understand how we handle your information.6.2 Cookies and Tracking
We use cookies and similar technologies to:
- Ensure proper Website functionality
- Analyze Website usage and performance
- Personalize your experience
- Process payments securelyFor detailed information about our cookie use, please see our Cookie Policy.6.3 Third-Party Analytics
We use third-party services for Website analytics, including:
- Google Analytics for usage tracking and performance measurement
- Other analytics tools to improve Website functionalityThese services may collect information about your Website usage according to their own privacy policies.7. DISCLAIMERS AND LIMITATIONS7.1 Website Content Disclaimers
Website content is provided "as is" without warranty of any kind. We disclaim all warranties, express or implied, including:
- Warranties of merchantability or fitness for purpose
- Warranties regarding accuracy, completeness, or currency of information
- Warranties that the Website will be error-free or uninterrupted7.2 Information Accuracy
While we strive for accuracy, we do not warrant that:
- All Website information is current, accurate, or complete
- Information reflects the most recent service capabilities
- Technical content is suitable for your specific needs
- Third-party information or links are accurate or reliable7.3 External Links
We provide links to external websites for convenience only. We do not:
- Control or endorse external website content
- Warrant the accuracy or appropriateness of external content
- Accept responsibility for external website privacy practices
- Guarantee the availability of external links8. LIMITATION OF LIABILITY8.1 Liability Exclusions
To the maximum extent permitted by law, we exclude liability for:
- Any indirect, incidental, special, or consequential damages
- Loss of profits, business, or opportunities
- Data loss or corruption
- Service interruptions or delays
- Security breaches or unauthorized access
- Third-party actions or content8.2 Maximum Liability
Our total liability for any claims arising from Website use shall not exceed the amount you have paid us in the 12 months preceding the claim.8.3 Consumer Rights
Nothing in these Terms excludes, restricts, or modifies any consumer rights or remedies that cannot be excluded under Australian Consumer Law.9. INDEMNIFICATIONYou agree to indemnify and hold harmless Built Asset Intelligence from any claims, damages, losses, or expenses arising from:
- Your use of the Website
- Your violation of these Terms
- Your violation of any third-party rights
- Content you submit or upload to the Website
- Your negligent or wrongful conduct---10. TERMINATION10.1 Termination Rights
We may terminate or suspend your access to the Website:
- For violation of these Terms
- For illegal or harmful activity
- To protect our rights or the rights of others
- At our discretion with or without notice10.2 Effect of Termination
Upon termination:
- Your right to access the Website immediately ceases
- We may delete your account and associated data
- Provisions regarding intellectual property and liability survive termination11. GOVERNING LAW AND JURISDICTION11.1 Governing Law
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.11.2 Jurisdiction
Any disputes arising from these Terms or Website use shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.11.3 Dispute Resolution
Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiation for thirty (30) days.12. GENERAL PROVISIONS12.1 Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement regarding Website use.12.2 Amendment
We may update these Terms at any time by posting revised Terms on the Website. Continued use after updates constitutes acceptance of the modified Terms.12.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.12.4 Assignment
You may not assign your rights under these Terms. We may assign these Terms without restriction.12.5 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.13. CONTACT INFORMATIONFor questions about these Website Terms of Use:Built Asset Intelligence
Email: [email protected]These Website Terms of Use were last updated on 13 August 2025. Please review them regularly as we may update them from time to time.
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