Find the hidden capital risks in your building.
In days, not weeks.
Move from fragmented data to total clarity. Get a complete 10-year forecast of every system, cost, and priority delivered in a living workspace.
Starting at $3,500 AUD | Delivered in 5-7 business days
Clarity for less than a single repair.
Building data is fragmented.
Your decisions shouldn't be.
Relying on scattered spreadsheets and static 100-page reports leads to surprise costs, reactive fixes, and capital decisions you can't defend to investors.We replace uncertainty with strategy you can defend.We provide a definitive, evidence-based forecast of exactly what needs fixing, when it must be done, and what it will cost over the next decade.
Clarity in three steps.
| Upload what you have | Drag and drop existing plans, reports, or photos. Don't have much documentation? No problem. We build the asset baseline using public satellite and regulatory intelligence to map the gaps. |
| We analyse everything | We apply the Moyne Ross Method to map every element of your asset. AI accelerates the processing, then human experts validate every output against real-world benchmarks to ensure accuracy. |
| Receive your Strategy | Within 5-7 business days, you receive access to your private, fully populated Capital Strategy. Ready for immediate action. |
Not just another report.
A living workspace.
We deliver your 10-year Capital Strategy in a dynamic Notion workspace designed for action. With full data export for when you need it.Our method handles the complexity of any asset, anywhere. Explore our live example below.
Filter, share, and act.
Forget digging through 100-page documents to find one number. Filter your entire strategy by urgency, capital cost, or building system in seconds. Share instantly with stakeholders and update data as work gets done.
No silent gaps.
Most reports just defer the hard questions. We price them. If a risk is unclear, we assign a conservative budget allowance. You get a complete financial picture today. Not a report that just tells you to buy another report.
AI speed. Human touch.
We leverage AI to rapidly process fragmented building data, but we never rely on it blindly. Every single output is reviewed and validated by human experts against real-world asset benchmarks before it reaches your workspace.
Why Moyne Ross?
I've spent 15 years on roofs and in plant rooms. I've seen smart people make million-dollar decisions based on reports that were out of date the moment they were printed.I built Moyne Ross to fix that.AI handles what I'd take weeks to do manually, from checking records to mapping patterns and catching gaps. But it's trained on what I've learned matters. And we review every finding to make sure it makes sense in the real world.I don't sell you a PDF. I give you the confidence to look at your building and know exactly what to do.
Steven McCormack, Principal.
Clarity for less than a single repair.
Already have your Capital Strategy and want us on-site later? Just ask. Our site visits are targeted, not exploratory. We arrive already knowing your asset.Want that from day one? Choose Capital Strategy +
Frequently asked
questions
| What if I don’t have much documentation? | No problem. We use advanced public intelligence (satellite, street view, regulatory databases) to build your baseline strategy. Documentation helps accuracy, but isn't required. We clearly flag exactly what needs onsite investigation. |
| How accurate can you be without a site visit? | More accurate than you expect. We don't rely on generic "age = lifespan" assumptions. We perform the Moyne Ross Method, triangulating maintenance records, imagery, regulatory history, and climate exposure using AI to build a condition-based profile of your specific asset. This often reveals systemic risks a walkthrough misses. Strategic clarity first; targeted inspections later. |
| Is this just a static PDF report? | No. You receive access to a private, living Notion workspace. Unlike a PDF that is outdated the moment it’s printed, your Strategy is designed to evolve. You can filter by urgency, share live links with contractors, and update the status of line items as work gets completed. |
| What if you can't verify a specific cost? | We still give you a number. If a specific element is hidden or unclear, we assign a budget allowance based on conservative assumptions. You can refine the number later as you get quotes, but you are never caught empty-handed when an investor asks "how much? |
| Do you only work in Australia? | We're proudly Melbourne-based, but the Moyne Ross Method works globally. Our intelligence adapts to local construction benchmarks, regulatory codes, and market rates. If the method handles the complexity of a 102-floor NYC tower (our demo model), it can handle your asset, wherever you operate. |
Ready for clarity?
No more surprise costs. No more reactive repairs. No more reports that just tell you to buy another report. Get your complete 10-year capital strategy delivered in days.
© Moyne Ross 2025. All rights reserved.
Welcome aboard.
Thanks for trusting us with your building. Here's exactly what happens next.Within 24 hours, you'll receive an email from me ([email protected]) with a link to your secure Google Drive folder. That's where you'll upload your building documents (plans, photos, reports, whatever you have). You can add files anytime; the folder is yours permanently.
Here's the timeline from payment to delivery:
Within 24 hours: I'll email you your secure Drive link
Days 1-5: I review your files and build the asset baseline
Day 7: You receive a Notion invite to your workspace
Know what to prepare.
While you wait for your upload link, start gathering these documents. The more I have, the more accurate your strategy, but don't stress if you're missing things.
Most Helpful Documents:
Building plans, floor layouts, or site maps
Previous condition reports or structural surveys
Photos of major systems (roof, HVAC, electrical panels)
Maintenance records or service logs
Energy bills or utility data (last 12 months)
Don't Have Much? That's completely normal. I'll use satellite imagery and public records to fill the gaps and flag what needs on-site investigation in your final strategy.
Need to reach me?
You've just made a smart investment.If you're feeling uncertain, if you forgot to mention something, or if you want to check in - just reach out by email, phone or text or through our socials.
I respond to every message personally.
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© Moyne Ross 2025. All rights reserved.
MOYNE ROSS
PRIVACY AND COOKIE POLICYEffective Date: 27 November 2025
Last Updated: 27 November 2025
ABOUT THIS POLICY
Moyne Ross ("we," "us," "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.Important: Our services involve processing your information through third-party artificial intelligence providers located outside Australia.Please read this policy carefully before using our services.
PERSONAL INFORMATION WE COLLECT
2.1 Information You Provide Directly
Contact Information: Name, email address, phone number, business address
Payment Information: Credit card details, billing address (processed securely through Stripe)
Building Documentation: Property details, plans, photos, maintenance records, compliance certificates
Communication Records: Emails, support requests, feedback, and correspondence
2.2 Information Collected Automatically
Website Usage: IP address, browser type, device information, pages visited
Cookies and Tracking: Analytics data, session information, user preferences
Technical Logs: Access logs, error reports, performance data
2.3 Building Information and DocumentationWhen you submit building documentation for analysis, this may include:
Property addresses and location details
Technical specifications and system information
Maintenance records and compliance certificates
Photos, plans, and technical drawings
Financial information related to building operationsTHIRD-PARTY AI PROCESSING
3.1 AI Services We UseYour information is processed by third-party artificial intelligence services including:
Anthropic (Claude) — US-based AI analysis service
Google (Gemini) — US-based AI analysis service
OpenAI (ChatGPT) — US-based AI analysis service
Other AI providers as we may utilize from time to time
3.2 What Information is Shared with AI Providers
Building documentation and technical information you provide
Property details and specifications
Analysis requests and processing instructions
Technical metadata required for AI processing
3.3 Cross-Border Data TransfersYour information will be transferred to and processed in:
United States (primary location for AI services)
Other countries where AI service providers operate servers
Countries where AI service providers have data processing facilities
3.4 Third-Party Data HandlingAI service providers may:
Store your data on their servers for processing and analysis
Retain data according to their own privacy policies and retention schedules
Use aggregated, de-identified data to improve their AI services
Apply their own security measures and data protection protocols
Be subject to foreign government data access requirements
Important Limitations:
We cannot control third-party AI providers' data handling practices
We cannot guarantee deletion of your data from third-party AI systems
Third-party providers may have different privacy standards than ours
Cross-border transfers may involve countries with different privacy lawsHOW WE USE YOUR INFORMATION
4.1 Primary Purposes
Service Delivery: Providing our services
AI Processing: Analyzing your building documentation through third-party AI services
Communication: Responding to inquiries, providing support, sending service updates
Payment Processing: Processing payments through secure third-party payment processors
Quality Improvement: Enhancing our services and analysis methodologies
4.2 Secondary Purposes
Legal Compliance: Meeting regulatory requirements and legal obligations
Business Operations: Record keeping, accounting, business management
Marketing: Sending relevant information about our services (with consent)
Research: Improving our analysis methodologies and service offeringsINFORMATION DISCLOSURE
5.1 Third Parties We May Disclose To
AI Service Providers: For analysis and processing services
Payment Processors: Stripe and other secure payment platforms
Professional Advisors: Lawyers, accountants, insurance providers
Service Providers: IT support, website hosting, analytics providers
Regulatory Authorities: When required by law or regulation
5.2 Circumstances of Disclosure
With your explicit consent
To provide our services (including AI processing)
When required or authorized by law
To protect our rights or safety
In connection with business transfers or restructuring
5.3 We Will NOT Disclose
Your information for marketing by third parties (without consent)
Building-specific details to competitors
Personal information for unrelated commercial purposes
Information to unauthorized partiesDATA SECURITY AND PROTECTION
6.1 Our Security Measures
Secure data transmission using encryption protocols
Access controls and authentication requirements
Regular security reviews and updates
Staff training on privacy and security obligations
Secure storage and backup procedures
6.2 Third-Party Security LimitationsImportant: We cannot guarantee the security measures of third-party AI providers. While we select reputable providers with strong security practices, we cannot control:
Third-party security protocols and procedures
Data breaches at third-party AI providers
Unauthorized access to third-party systems
Foreign government access to overseas data
6.3 Data Breach ResponseIn the event of a data breach involving your personal information, we will:
Assess the breach and take immediate containment action
Notify relevant authorities as required by law
Notify affected individuals if there is likely risk of serious harm
Provide guidance on protective measures you can takeDATA RETENTION AND DELETION
7.1 Our Retention Periods
Service Records: 7 years for legal and business purposes
Payment Information: As required by taxation and business laws
Communication Records: 3 years unless longer retention required
Website Analytics: 26 months (Google Analytics default)
7.2 Data Deletion RequestsYou may request deletion of your personal information. We will:
Delete information from our primary systems within 30 days
Retain information only where required by law or legitimate business needs
Cannot guarantee deletion from third-party AI provider systems
Important Limitation: Once information is processed by third-party AI services, we cannot control or guarantee its deletion from their systems. Each AI provider has its own data retention and deletion policies.7.3 Anonymization and AggregationWe may retain anonymized, aggregated data for:
Service improvement and research purposes
Industry benchmarking and analysis
Statistical reporting and trend analysisYOUR PRIVACY RIGHTS
8.1 Access and Correction RightsYou have the right to:
Access personal information we hold about you
Request correction of inaccurate or incomplete information
Request details about how your information is used and disclosed
Receive information in a commonly used electronic format
8.2 Complaint and Objection RightsYou have the right to:
Complain about our handling of your personal information
Object to certain uses or disclosures of your information
Request restriction of processing in certain circumstances
Withdraw consent where we rely on consent for processing
8.3 Limitations on RightsYour rights may be limited where:
Information is required for legal or regulatory purposes
Deletion would impact our ability to provide services
Information is held by third-party AI providers beyond our control
Exercise of rights would unreasonably impact others' rightsCOOKIES AND WEBSITE TRACKING
9.1 Types of Cookies We Use
Essential Cookies: Required for website functionality and security
Analytics Cookies: Google Analytics for website performance measurement
Functional Cookies: User preferences and session management
Payment Cookies: Secure payment processing through Stripe
9.2 Third-Party CookiesOur website may include cookies from:
Google Analytics (performance tracking)
Stripe (payment processing)
Other service providers essential for website operation
9.3 Managing CookiesYou can control cookies through:
Browser settings (disable/delete cookies)
Google Analytics opt-out tools
Privacy preference centers (where available)
Direct contact with us for assistanceINTERNATIONAL CONSIDERATIONS
10.1 Overseas Data ProcessingYour information will be processed overseas, primarily in the United States. Other countries involved may include:
Countries where AI service providers operate data centers
Countries where our service providers are located
Countries involved in data routing and processing
10.2 Privacy Law DifferencesImportant: Overseas countries may have different privacy laws and protections than Australia. Your information may be:
Subject to foreign government access requirements
Protected by different privacy standards
Governed by foreign privacy laws and regulationsCHANGES TO THIS POLICY
We may update this Privacy Policy to reflect:
Changes to our services or AI providers
New legal requirements or regulations
Improvements to our privacy practices
Business changes or service enhancements
We will notify you of material changes by:
Email notification to registered users
Prominent website notices
Updated effective date on this policyCONTACT INFORMATION
12.1 Privacy Officer ContactFor privacy matters, contact:Email: [email protected] Complaints ProcessIf you have privacy concerns:
Contact our Privacy Officer using details above
We will acknowledge your complaint within 5 business days
We will investigate and respond within 30 days
If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)
12.3 OAIC Contact DetailsOffice of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
This Privacy Policy was last updated on 27 November 2025. Please review it regularly as we may update it from time to time.
COOKIE POLICY
Effective Date: 27 November 2025
Last Updated: 27 November 2025ABOUT THIS POLICYThis Cookie Policy explains how Moyne Ross ("we," "us," "our") uses cookies and similar technologies on our website at moyneross.com ("Website").
By using our Website, you consent to our use of cookies as described in this policy.WHAT ARE COOKIES2.1 Definition
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help websites remember information about your visit and preferences.
2.2 Types of Cookies
Session Cookies: Temporary cookies deleted when you close your browser
Persistent Cookies: Remain on your device until they expire or you delete them
First-Party Cookies: Set by our website directly
Third-Party Cookies: Set by external services we use (e.g., Google Analytics)COOKIES WE USE3.1 Essential Cookies
Purpose: Required for basic website functionality and security
Examples:Session management and user authentication
Shopping cart and payment processing
Security features and fraud prevention
Website performance and error trackingLegal Basis: Legitimate interest (essential for website operation)
Retention: Session duration or as needed for functionality
Can be disabled: No (website may not function properly)
3.2 Analytics Cookies
Purpose: Help us understand how visitors use our website
Service Provider: Google Analytics
Information Collected:Pages visited and time spent on pages
Traffic sources and user navigation patterns
Device and browser information
Geographic location (city/country level)
Website performance and error dataLegal Basis: Consent
Retention: 26 months (Google Analytics default)
Can be disabled: Yes (see Section 5)
3.3 Functional Cookies
Purpose: Enhance your website experience and remember preferences
Examples:Language and region preferences
Display settings and accessibility options
Form data retention for user convenience
Content personalizationLegal Basis: Consent
Retention: Varies (typically 6-12 months)
Can be disabled: Yes (may affect website functionality)
3.4 Payment Processing Cookies
Purpose: Secure payment processing through Stripe
Service Provider: Stripe Inc.
Information Collected:Payment session security tokens
Fraud prevention data
Transaction processing informationLegal Basis: Legitimate interest (secure payment processing)
Retention: As required for payment security and compliance
Can be disabled: No (required for payment processing)THIRD-PARTY COOKIES4.1 Google Analytics
Provider: Google LLC
Purpose: Website traffic analysis and performance measurement
Privacy Policy: https://policies.google.com/privacy
Data Processing: May include personal information and cross-site tracking
Location: Data processed in the United States and other Google locations
4.2 Stripe Payment Processing
Provider: Stripe Inc.
Purpose: Secure payment processing and fraud prevention
Privacy Policy: https://stripe.com/privacy
Data Processing: Payment and transaction data
Location: Data processed in the United States and other Stripe locations
4.3 Other Third-Party Services
We may use additional third-party services that set cookies, including:Content delivery networks (CDNs)
Security and anti-fraud services
Customer support tools
Marketing and advertising platformsImportant: Third-party cookies are governed by the privacy policies of their respective providers. We recommend reviewing these policies to understand how your information is handled.MANAGING YOUR COOKIE PREFERENCES5.1 Browser Controls
All modern browsers allow you to control cookies through settings:
Google Chrome:Settings → Privacy and Security → Cookies and other site data
Choose your preferred cookie settings
Manage site-specific permissionsMozilla Firefox:Settings → Privacy & Security → Cookies and Site Data
Select your cookie preferences
Manage exceptions for specific sitesSafari:Preferences → Privacy → Cookies and website data
Choose your blocking preferences
Manage website dataMicrosoft Edge:Settings → Cookies and site permissions
Configure cookie settings
Manage site permissions5.2 Google Analytics Opt-Out
To specifically opt out of Google Analytics:Install Google Analytics Opt-out Browser Add-on
Available at: https://tools.google.com/dlpage/gaoptout
Works across all websites using Google Analytics5.3 Industry Opt-Out Tools
Additional opt-out resources:Digital Advertising Alliance: http://optout.aboutads.info/
Network Advertising Initiative: http://optout.networkadvertising.org/
European Interactive Digital Advertising Alliance: http://youronlinechoices.eu/5.4 Mobile Device Controls
iOS Devices:
Settings → Privacy → Advertising → Limit Ad Tracking
Android Devices:
Settings → Google → Ads → Opt out of Ads PersonalizationCONSEQUENCES OF DISABLING COOKIES6.1 Essential Cookies
If disabled: Website may not function properly, including:Login and account access issues
Payment processing failures
Security features may not work
Error messages and functionality problems6.2 Analytics Cookies
If disabled:Website functionality unaffected
We cannot analyze website performance
User experience improvements may be limited
Technical issues may be harder to identify6.3 Functional Cookies
If disabled:Website will work but with reduced functionality
Preferences and settings will not be remembered
Personalization features unavailable
May need to re-enter information frequentlyCOOKIE RETENTION PERIODSEssential Cookies | Session or as needed | Website functionality
Google Analytics | 26 months | Traffic analysis
Functional Cookies | 6-12 months | User preferences
Payment Cookies | As required | Transaction security
Note: Some cookies may have shorter or longer retention periods based on specific functionality requirements.CROSS-BORDER DATA TRANSFERS8.1 International Processing
Cookie data may be transferred to and processed in:United States (Google Analytics, Stripe)
Other countries where service providers operate
Countries involved in content delivery networks8.2 Data Protection
Third-party cookie providers implement various data protection measures, including:Privacy Shield frameworks (where applicable)
Standard contractual clauses
Adequacy decisions by relevant authorities
Internal corporate privacy policiesImportant: Different countries may have different privacy laws and data protection standards.CHANGES TO THIS POLICY9.1 Policy Updates
We may update this Cookie Policy to reflect:Changes to cookies we use or third-party services
New legal requirements or privacy regulations
Improvements to our privacy practices
Technical changes to our website9.2 Notification of Changes
We will notify you of material changes by:Email notification (for registered users)
Prominent website banner or notice
Updated effective date on this policy9.3 Continued Use
Continued use of our Website after policy updates constitutes acceptance of the revised Cookie Policy.CONTACT INFORMATION10.1 Privacy Questions
For questions about this Cookie Policy or our privacy practices:
Email: [email protected]
10.2 Cookie-Specific Inquiries
If you have specific questions about:Cookie settings or preferences
Disabling specific cookies
Third-party cookie policies
Data retention for cookiesPlease contact us using the details above.
10.3 Complaints
If you have concerns about our cookie practices:Contact us using the details above
We will respond within 30 days
If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
REGULATORY COMPLIANCE11.1 Australian Privacy Law
This Cookie Policy complies with:Australian Privacy Act 1988
Australian Privacy Principles (APPs)
Spam Act 2003 (where applicable)11.2 International Compliance
We also consider requirements under:European General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Other applicable privacy laws11.3 Industry Standards
Our cookie practices align with:International Association of Privacy Professionals (IAPP) guidelines
Industry best practices for data protection
Security standards for online servicesThis Cookie Policy was last updated on 27 November 2025. Please review it regularly as we may update it from time to time.
For our complete privacy practices, please also review our Privacy Policy and Website Terms of Use.
© Moyne Ross 2025. All rights reserved.
MOYNE ROSS
TERMS AND CONDITIONS OF SERVICE
Effective Date: 27 November 2025
Last Updated: 27 November 20251. ACCEPTANCE OF TERMSBy submitting your service request, uploading documents, or making payment, you ("Client," "you," "your") agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our services.
These Terms constitute a binding legal agreement between you and Moyne Ross ("Company," "we," "us," "our").SERVICE DEFINITION2.1 What We Provide
Moyne Ross provides capital expenditure analysis and forecasting services delivered through two service tiers: remote analysis services and on-site services.
Remote Analysis Services
Our remote analysis services include:Systematic analysis of client-provided building documentation including plans, reports, photos, maintenance records, and compliance certificates
Supplementary analysis using publicly available information including satellite imagery, street-level imagery, and regulatory databases
Capital expenditure forecasting over a 10-year planning horizon
Identification and categorisation of building systems, elements, and components
Condition assessment based on available documentation, imagery, and inferred age and lifecycle factors
Risk-managed provisional allowances for elements where information is incomplete or verification is not possible
Confidence ratings indicating the certainty level of each assessment
Deliverables provided through a private digital workspace designed for ongoing reference and action
Processing and analysis using third-party artificial intelligence services, with human expert review and validation of all outputsRemote analysis services are conducted entirely without physical site attendance. All findings are based on documentation, imagery, and inference — not direct physical inspection.
On-Site Services (where purchased)
Where on-site services are purchased, our attendance includes:One full day of targeted site attendance by Moyne Ross personnel
Physical verification of findings identified through prior remote analysis
Inspection of areas not visible or verifiable through remote methods, including concealed spaces, plant rooms, roof areas, and service risers
Direct observation of building elements, systems, and conditions
Opportunity for the client to ask questions and receive answers in context, standing in front of the relevant building element
Identification of issues or risks not apparent from documentation aloneOn-site services are informed by and build upon the prior remote analysis. Our personnel arrive already familiar with your asset. Site attendance is targeted, not exploratory.
On-site services are not:A formal building survey or condition report as defined by any professional surveying body
A structural engineering inspection or certification
A compliance audit or certification against any building code, safety standard, or regulatory requirement
A building inspection report for the purposes of property sale, purchase, or settlement
A warranty, guarantee, or certification of building condition, structural integrity, or fitness for purpose
A substitute for inspection or certification by licensed engineers, building surveyors, architects, or trade professionalsOn-site attendance constitutes professional observation and analysis only. All significant findings require verification by appropriately qualified, licensed professionals before any action is taken.
2.2 What We Explicitly Do NOT Provide
Regardless of which services you purchase, Moyne Ross does NOT provide:Professional engineering advice or engineering certification
Architectural advice or architectural certification
Building surveying services or building surveyor certification
Compliance certification against the National Construction Code, Building Code of Australia, Australian Standards, or any other regulatory framework
Structural adequacy certification or structural engineering sign-off
Electrical, mechanical, hydraulic, or fire services certification
Asbestos, hazardous materials, or contamination assessment or certification
Heritage assessment or heritage compliance advice
Accessibility or DDA compliance certification
Detailed design drawings, specifications, or construction documentation
Professional indemnity coverage for building conditions, recommendations, or works undertaken based on our analysis
Verification or warranty of the accuracy of client-provided information
Construction management, project management, or contract administration services
Contractor engagement, supervision, or oversight
Financial advice, investment advice, or business advice
Legal advice or regulatory compliance advice
Property valuation or valuation adviceOur services provide planning intelligence to support your decision-making. They do not replace the advice, certification, or sign-off of appropriately qualified, licensed professionals.
2.3 Professional Registration Disclaimer
Our services are not provided in our capacity as registered professional engineers, architects, or building surveyors, regardless of any qualifications our personnel may hold. Our analysis does not constitute professional advice requiring registration, site inspection certification, or compliance with professional standards mandating formal certification.
2.4 Third-Party AI Processing
IMPORTANT: Our analysis is generated using third-party artificial intelligence services including Anthropic's Claude, Google's Gemini, OpenAI's systems, and other AI providers.
By using our service, you understand and consent to:Processing of your building information by these third-party AI providers
Storage and analysis of your data on servers outside Australia (primarily in the United States)
Potential retention of your data according to third-party provider policies
Cross-border transfer of your information for AI analysis purposes
Potential use of aggregated data by AI providers to improve their servicesWe do not control third-party AI systems and disclaim liability for their performance, accuracy, availability, data handling practices, security measures, or regulatory compliance.
If you are not comfortable with your building information being processed by third-party AI services, our service is not suitable for you.
2.5 AI-Generated Content Limitations
AI systems may generate plausible but inaccurate information ("hallucinations"), computational errors, or inconsistent outputs. Third-party AI services may:Produce technically incorrect recommendations
Generate cost estimates that differ significantly from actual market rates
Create specifications that require modification by qualified professionals
Exhibit biases or limitations inherent in AI training data
Malfunction due to prompt injection or malicious content in uploaded documentsWe disclaim liability for AI errors, hallucinations, inconsistencies, or technical limitations in generated analysis.
2.6 Third-Party Reliance Management
Our deliverables are prepared exclusively for the named client. Contractors, subcontractors, lenders, insurers, purchasers, tenants, or any other third parties may not rely on our deliverables without our written consent.
MANAGED THIRD-PARTY RELIANCE: Third parties may rely on our deliverables only through our formal Deliverables Certification Process, which involves:Separate agreement between the third party and Moyne Ross
Certification fee appropriate to reliance scope and risk
Enhanced disclaimers and limitations specific to third-party use
Clear definition of certified scope and limitationsContact us for third-party certification requirements and fee schedule. Any third-party reliance without formal certification is explicitly prohibited and undertaken entirely at their own risk.
2.7 Cost Estimate Limitations
All cost estimates are indicative only and based on limited information without site verification, physical inspection, or detailed quantity measurement. Actual costs may vary significantly from our estimates. We disclaim liability for cost estimate accuracy and recommend obtaining competitive contractor quotes for all works. Our estimates are suitable for initial budget allocation and strategic prioritisation, but are not for tendering, final procurement, or contractual budgeting decisions.
2.8 Market Data Disclaimer
Cost estimates rely on third-party market data, web sources, and industry databases. We do not warrant the accuracy, currency, reliability, or completeness of third-party market information. Market conditions change rapidly and our analysis may not reflect current pricing.
2.9 Assessment Currency Limitations
Our analysis reflects building conditions as documented at assessment date only. Building conditions may deteriorate, systems may fail, or new issues may arise after our assessment. We have no obligation to update analysis for subsequent condition changes or provide ongoing monitoring services.CLIENT RESPONSIBILITIES AND ACKNOWLEDGMENTS3.1 Information Provision
You acknowledge and agree that:You are solely responsible for the accuracy, completeness, and currency of all information provided
Our analysis is entirely dependent on the quality and completeness of your provided information
Inaccurate or incomplete information will directly impact the accuracy of our analysis
We have no obligation to verify information accuracy or completeness
You warrant that you have legal authority to provide all submitted documentation
You consent to processing of your information by third-party AI services
You warrant that uploaded documents contain no malicious code, viruses, or content designed to compromise AI systemsINFORMATION QUALITY PROTOCOL: Should we identify significant contradictions, corruptions, or deficiencies in provided information, we reserve the right to pause analysis and request clarification from you. Any delays arising from this clarification process will impact delivery timeline and do not constitute grounds for refund or service credit.
3.2 Professional Verification Requirements
You acknowledge and agree that:ALL significant recommendations require verification by appropriately qualified, licensed professionals before implementation
Structural recommendations require verification by a licensed structural engineer
Building compliance matters require verification by a licensed building surveyor
Electrical, mechanical, hydraulic systems require verification by licensed trade professionals
Heritage buildings require verification by qualified heritage consultants
Our analysis does not constitute professional engineering, surveying, or trade advice
AI-generated content requires professional review before any implementation decisions
Cost estimates require verification through competitive contractor quotes3.3 Implementation Responsibilities
You acknowledge and agree that:You are solely responsible for engaging qualified professionals for all building works
You are solely responsible for obtaining all necessary permits, approvals, and certifications
You are solely responsible for ensuring all works comply with applicable building codes and regulations
You are solely responsible for project management, contractor selection, and work supervision
We provide planning intelligence only — not implementation oversight, professional services, or project management3.4 Service Scope Limitations
You acknowledge that despite comprehensive analysis methodologies described in our service guide, our service provides planning intelligence only. We do not provide professional certification, regulatory compliance advice, construction management, or implementation oversight.SCOPE LIMITATIONS AND DISCLAIMERS4.1 Assessment Limitations
REMOTE ANALYSIS LIMITATIONS: Our remote analysis services are conducted without physical site inspection. Remote findings are based on documentation, imagery, and inference — not direct observation.
ON-SITE SERVICES: Where on-site services are purchased, our attendance provides direct observation and targeted verification. However, on-site services do not constitute formal building surveys, engineering inspections, compliance audits, or professional certification of any kind. All on-site findings remain subject to verification by appropriately qualified, licensed professionals.
DOCUMENTATION-BASED ONLY: Our remote analysis relies entirely on client-provided documentation processed through third-party AI services. We make no representations about actual building conditions beyond what can be inferred from provided information.
NO WARRANTY OF CONDITIONS: We provide no warranty, guarantee, or assurance regarding actual building conditions, system performance, or structural integrity.
4.2 Professional Standards Disclaimer
NOT PROFESSIONAL ADVICE: Our service does not constitute professional engineering, architectural, building surveying, or trade advice under any applicable professional standards or licensing requirements.
NO PROFESSIONAL RELATIONSHIP: No professional engineer-client, architect-client, or surveyor-client relationship is created through our service.
PLANNING INTELLIGENCE ONLY: Our deliverables provide planning information only, not professional advice or professional services.
4.3 Regulatory Compliance Disclaimer
NO COMPLIANCE CERTIFICATION: We do not certify building compliance with any building codes, safety standards, or regulatory requirements.
CLIENT COMPLIANCE RESPONSIBILITY: You are solely responsible for ensuring all building works comply with applicable building codes, safety standards, accessibility requirements, heritage regulations, and all other applicable laws.
REGULATORY CHANGES: Building codes and regulations change frequently. Our analysis reflects standards current at time of assessment only.
4.4 Third-Party AI Service Limitations
SERVICE DEPENDENCY: Our service depends on third-party AI providers' availability, performance, and technical capabilities. We disclaim liability for:Service delays or interruptions caused by third-party AI service outages
Changes to third-party AI provider terms, pricing, or availability
Third-party AI provider security incidents or data breaches
Variations in AI performance, accuracy, or reliability
Third-party AI provider business decisions affecting service availability
AI regulatory changes affecting third-party provider complianceLIMITATION OF LIABILITY5.1 Maximum Liability Cap
ABSOLUTE LIABILITY LIMIT: Our total liability to you for any and all claims arising from or related to our services, regardless of the theory of liability, shall not exceed the total amount paid by you for the specific service giving rise to the claim.
5.2 Excluded Damages
WE SHALL NOT BE LIABLE FOR:Indirect, incidental, special, consequential, or punitive damages
Lost profits, lost savings, or lost business opportunities
Property damage or personal injury
Construction delays, cost overruns, or project failures
Regulatory non-compliance or enforcement actions
Professional liability of contractors, engineers, or other specialists
Any damages resulting from reliance on our analysis without proper professional verification
Third-party AI service errors, outages, security incidents, or data handling issues
AI-generated errors, hallucinations, or inaccuracies in analysis content
Inaccurate cost estimates or market data
Building condition changes after assessment date
Third-party reliance on our deliverables
Investment decisions based on our deliverables5.3 Time Limitation
CLAIMS MUST BE BROUGHT WITHIN TWO (2) YEARS of the delivery of our deliverables, regardless of when the damage is discovered.
INTELLECTUAL PROPERTY6.1 Our Intellectual Property
Our assessment methodologies, analysis frameworks, AI instructions, deliverable formats, and proprietary processes remain our exclusive intellectual property. You may not copy, modify, distribute, or create derivative works based on our methodologies.
6.2 Your Information
You retain ownership of all information and documentation you provide. By submitting information, you grant us a limited license to use, analyze, and process your information solely for providing our services, including processing through third-party AI services.
6.3 Deliverables Ownership and Licensing
Subject to your ownership of the underlying provided information, the final deliverables including all analysis, compilations, and content generated through our proprietary processes and third-party AI services is the exclusive intellectual property of Moyne Ross. You are granted a limited license to use these deliverables as defined in Section 6.5.
6.4 Third-Party AI Generated Content
Content generated by third-party AI services may be influenced by their training data and algorithms. We make no warranty regarding intellectual property clearance of AI-generated content or freedom from third-party intellectual property claims.
6.5 Deliverables Usage
You may use our deliverables for internal business purposes only. You may share deliverables with your professional advisors, contractors, and other parties involved in your building projects, provided they agree to maintain confidentiality and understand the limitations stated in these Terms.CONFIDENTIALITY AND DATA SECURITY7.1 Information Handling
We treat all client information as confidential and implement reasonable security measures to protect your data. However, no data transmission or storage system is completely secure, and we cannot guarantee the security measures of third-party AI providers.
7.2 Third-Party AI Data Processing
Your building information will be processed by third-party AI services including:Anthropic (Claude) — US-based AI service
Google (Gemini) — US-based AI service
OpenAI (ChatGPT) — US-based AI service
Other AI providers as we may utilize from time to timeThese providers may:Store your data on overseas servers (primarily in the United States)
Retain data according to their own policies and terms of service
Process data to improve their AI services (subject to their individual privacy policies)
Apply their own security measures which may differ from ours
Be subject to foreign government data access requirements7.3 Data Retention and Deletion
We retain client information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information from our systems, but we cannot guarantee complete deletion of your data from third-party AI provider systems.
7.4 Cross-Border Data Transfer
By using our service, you explicitly consent to the transfer of your information to third-party AI providers located outside Australia, primarily in the United States, for processing and analysis purposes.PAYMENT TERMS8.1 Payment Required
Payment is required before analysis commencement. We accept payment via Stripe or other approved payment processors.
8.2 Refund Policy
All payments are final and non-refundable once analysis has commenced, except where required by Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee that cannot be excluded under Australian Consumer Law.
Analysis is deemed to have commenced when client documentation is successfully processed into our automated AI analysis queue following payment receipt, regardless of whether the final deliverables have been provided.
8.3 Currency and Taxes
All prices are in Australian Dollars (AUD) and exclude GST unless otherwise stated. You are responsible for all applicable taxes.INDEMNIFICATIONYou agree to indemnify, defend, and hold harmless Moyne Ross, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:Your use of our services
Your breach of these Terms
Any inaccurate or misleading information you provide
Your failure to obtain proper professional verification of our recommendations
Any building works undertaken based on our deliverables
Any third-party claims related to your building or our analysis thereof
Third-party AI processing of your information
Decisions or actions taken based on our deliverables without appropriate professional verification
Your consent to data processing by third-party AI providers
Third-party reliance on our deliverables
Investment or business decisions based on our analysisFORCE MAJEUREWe shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, terrorism, government actions, internet failures, AI system unavailability, third-party AI service outages, maintenance, technical issues, or regulatory changes affecting AI services.GOVERNING LAW AND DISPUTE RESOLUTION11.1 Governing Law
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.
11.2 Jurisdiction
Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
11.3 Dispute Resolution
Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiation for thirty (30) days.GENERAL PROVISIONS12.1 Entire Agreement
These Terms constitute the entire agreement between you and Moyne Ross regarding our services and supersede all prior agreements and understandings.
12.2 Amendment
We may modify these Terms at any time by posting updated Terms on our website. Continued use of our services after such posting constitutes acceptance of the modified Terms.
12.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
12.4 Assignment
You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms without restriction.
12.5 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.SPECIFIC ACKNOWLEDGMENTS REQUIREDBy using our services, you specifically acknowledge and agree that:
✓ You understand our remote analysis is based solely on documentation you provide, without site inspection
✓ You understand on-site services, where purchased, provide targeted observation and verification — not formal building surveys, engineering inspections, or compliance certification
✓ You understand we provide planning intelligence — not professional building advice
✓ You understand your building information will be processed by third-party AI services located outside Australia
✓ You consent to cross-border transfer of your data to third-party AI providers
✓ You understand AI-generated content may contain errors, hallucinations, or inaccuracies
✓ You understand we cannot control or guarantee third-party AI service performance or data handling
✓ You understand all cost estimates are indicative only and may vary significantly from actual costs
✓ You understand our services are not provided in our capacity as registered professional engineers, architects, or surveyors
✓ You will engage appropriately qualified, licensed professionals to verify all significant recommendations
✓ You are solely responsible for ensuring all building works comply with applicable codes and regulations
✓ You understand our liability is limited to the amount you paid for our services
✓ You understand third parties cannot rely on our deliverables without written consent
✓ You have read, understood, and agree to be bound by these Terms in their entirety
CONTACT INFORMATION
Moyne Ross
Email: [email protected]
For questions about these Terms, please contact us at the above email address.
BY SUBMITTING YOUR SERVICE REQUEST, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
MOYNE ROSS
WEBSITE TERMS OF USE
Effective Date: 27 November 2025
Last Updated: 27 November 2025ACCEPTANCE OF TERMSBy accessing, browsing, or using the Moyne Ross website at moyneross.com ("Website"), you ("User," "you," "your") agree to be bound by these Website Terms of Use ("Terms").
These Terms are separate from our Terms and Conditions of Service, which govern the provision of our services.
If you do not agree to these Terms, please do not use this Website.WEBSITE ACCESS AND USE2.1 Permitted Use
You may use this Website to:Learn about our services
Access publicly available information and resources
Contact us for service inquiries
Submit service requests and documentation
Access your purchased deliverables and analysis2.2 Prohibited Use
You may NOT use this Website to:Attempt to gain unauthorized access to any systems or data
Upload malicious code, viruses, or harmful content
Engage in any activity that could damage, disable, or impair the Website
Violate any applicable laws or regulations
Infringe on intellectual property rights
Collect or harvest information about other users
Use automated systems (bots, scrapers) without permission2.3 User Responsibilities
You are responsible for:Maintaining the confidentiality of your account credentials
All activities that occur under your account
Ensuring your use complies with applicable laws
Providing accurate information when using the Website
Respecting intellectual property rightsINTELLECTUAL PROPERTY RIGHTS3.1 Our Content
All content on this Website is owned by Moyne Ross or used with permission, including:Text, graphics, logos, images, and design elements
Assessment methodologies and frameworks described
Software, code, and technical infrastructure
Trademarks, service marks, and branding
Analysis templates and deliverable formats3.2 Your License to Use
We grant you a limited, non-exclusive, non-transferable license to:Access and view Website content for personal/business information purposes
Download materials expressly made available for download
Print pages for your internal business use3.3 Restrictions on Use
You may NOT:Copy, modify, distribute, or create derivative works from our content
Use our content for commercial purposes without permission
Remove or alter copyright notices or attribution
Use our trademarks or branding without authorization
Reverse engineer any software or technical elements3.4 Third-Party Content
Some Website content may include:Links to third-party websites and resources
Third-party tools, widgets, or embedded content
References to third-party products or servicesWe do not control or endorse third-party content and are not responsible for its accuracy, availability, or appropriateness.USER-GENERATED CONTENT4.1 Content You Submit
When you submit content through the Website (contact forms, service requests, uploaded documents), you:Retain ownership of your original content
Grant us license to use, process, and analyze submitted content as necessary to provide our services
Warrant that you have the right to submit the content
Warrant that the content does not violate any laws or third-party rights4.2 Content Standards
All user-submitted content must:Be accurate and not misleading
Comply with applicable laws and regulations
Respect intellectual property rights
Not contain malicious code or harmful elements
Not include confidential information of third parties without authorization4.3 Content Monitoring
We reserve the right to:Monitor, review, and moderate user-submitted content
Remove content that violates these Terms or applicable laws
Suspend or terminate accounts for violations
Cooperate with law enforcement regarding illegal contentWEBSITE AVAILABILITY AND PERFORMANCE5.1 Service Availability
We strive to maintain Website availability but do not guarantee:Continuous, uninterrupted access to the Website
Error-free operation or performance
Compatibility with all devices or browsers
Availability of specific features or functionality5.2 Maintenance and Updates
We may:Perform scheduled maintenance that temporarily affects access
Update, modify, or discontinue Website features
Implement security measures that may impact functionality
Make changes to improve performance or user experience5.3 Technical Issues
We are not liable for:Website downtime or technical difficulties
Data loss due to technical failures
Incompatibility with your hardware or software
Internet connectivity issues affecting accessPRIVACY AND DATA PROTECTION6.1 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. Please review our Privacy Policy to understand how we handle your information.
6.2 Cookies and Tracking
We use cookies and similar technologies to:Ensure proper Website functionality
Analyze Website usage and performance
Personalize your experience
Process payments securelyFor detailed information about our cookie use, please see our Cookie Policy.
6.3 Third-Party Analytics
We use third-party services for Website analytics, including:Google Analytics for usage tracking and performance measurement
Other analytics tools to improve Website functionalityThese services may collect information about your Website usage according to their own privacy policies.DISCLAIMERS AND LIMITATIONS7.1 Website Content Disclaimers
Website content is provided "as is" without warranty of any kind. We disclaim all warranties, express or implied, including:Warranties of merchantability or fitness for purpose
Warranties regarding accuracy, completeness, or currency of information
Warranties that the Website will be error-free or uninterrupted7.2 Information Accuracy
While we strive for accuracy, we do not warrant that:All Website information is current, accurate, or complete
Information reflects the most recent service capabilities
Technical content is suitable for your specific needs
Third-party information or links are accurate or reliable7.3 External Links
We provide links to external websites for convenience only. We do not:Control or endorse external website content
Warrant the accuracy or appropriateness of external content
Accept responsibility for external website privacy practices
Guarantee the availability of external linksLIMITATION OF LIABILITY8.1 Liability Exclusions
To the maximum extent permitted by law, we exclude liability for:Any indirect, incidental, special, or consequential damages
Loss of profits, business, or opportunities
Data loss or corruption
Service interruptions or delays
Security breaches or unauthorized access
Third-party actions or content8.2 Maximum Liability
Our total liability for any claims arising from Website use shall not exceed the amount you have paid us in the 12 months preceding the claim.
8.3 Consumer Rights
Nothing in these Terms excludes, restricts, or modifies any consumer rights or remedies that cannot be excluded under Australian Consumer Law.INDEMNIFICATIONYou agree to indemnify and hold harmless Moyne Ross from any claims, damages, losses, or expenses arising from:Your use of the Website
Your violation of these Terms
Your violation of any third-party rights
Content you submit or upload to the Website
Your negligent or wrongful conductTERMINATION10.1 Termination Rights
We may terminate or suspend your access to the Website:For violation of these Terms
For illegal or harmful activity
To protect our rights or the rights of others
At our discretion with or without notice10.2 Effect of Termination
Upon termination:Your right to access the Website immediately ceases
We may delete your account and associated data
Provisions regarding intellectual property and liability survive terminationGOVERNING LAW AND JURISDICTION11.1 Governing Law
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.
11.2 Jurisdiction
Any disputes arising from these Terms or Website use shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
11.3 Dispute Resolution
Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiation for thirty (30) days.GENERAL PROVISIONS12.1 Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement regarding Website use.
12.2 Amendment
We may update these Terms at any time by posting revised Terms on the Website. Continued use after updates constitutes acceptance of the modified Terms.
12.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
12.4 Assignment
You may not assign your rights under these Terms. We may assign these Terms without restriction.
12.5 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.CONTACT INFORMATIONFor questions about these Website Terms of Use:
Email: [email protected]
These Website Terms of Use were last updated on 27 November 2025. Please review them regularly as we may update them from time to time.
© Moyne Ross 2025. All rights reserved.