Governance / AI

Our Approach to AI

AI is one part of Capital Strategy, not the system itself. This page explains where we use it, where we do not, and how the work is checked.

ResearchFind and compare the evidence
Separate mathsCosts and MR Index calculated by code
ReviewEvery strategy checked before delivery

Why we use AI

Capital Strategy reads a building across more than 100 elements, alongside documents, public records, imagery, market context and cost information. That is a large research task. AI helps us search, read and compare the evidence quickly and consistently.

It is one part of the system, not the system itself. We use AI where it is good at the job: finding information, reading documents, comparing signals and helping to draft a structured assessment. The other parts of the process stay deliberately separate.

What AI does in our process

AI helps in four places:

  • Reading documents: Plans, reports, maintenance records and photographs can be read together rather than one file at a time
  • Researching the asset: Public records, imagery, planning information, market context and other available signals can be found and compared
  • Testing the evidence: Different sources can be read against one another so stronger evidence carries more weight and uncertainty stays visible
  • Drafting the assessment: The evidence is organised into a consistent building framework, with proposed actions, cost bases and confidence grades for review

What AI does not do

AI does not do the final arithmetic. It does not calculate the MR Index. It does not publish a Capital Strategy or replace professional judgement.

The assessment sets the work, evidence, quantities, rates and ranges. The platform calculates the costs and score separately. Automated checks then look for gaps, contradictions and arithmetic problems before surveyor review. Every Moyne Ross Capital Strategy is reviewed and approved before it reaches a client.

The systems we use

We use large language models (LLMs) to help with research and analysis. They are general-purpose systems. Moyne Ross supplies the building methodology, evidence rules and output structure.

The platform is designed so the AI provider can change without changing the method. At present, Capital Strategy is delivered using a single AI provider:

  • Claude (Anthropic), accessed via a commercial Anthropic plan under terms that prohibit the use of customer data for model training. Data is retained only for the duration of active processing and is not used for training.

We maintain an internal AI System Register listing every AI system in active use, its purpose, its access terms, and its review date. If we introduce additional AI providers in future, we will update this page, our Terms & Conditions, and our Privacy & Cookie Policy before the new provider processes any client data. Clients engaged at that time will be notified in writing.

How we manage risk

AI can make mistakes, even when an answer sounds convincing. We design around that.

Our safeguards include:

  • Professional review: Every output is reviewed before delivery
  • Confidence grades: Each assessment element shows where the evidence is strong and where it is not
  • Separate arithmetic and scoring: Cost roll-ups and the MR Index are calculated by code, not by the language model
  • Automated quality checks: Every output is checked for arithmetic, register coverage, confidence, contradictions and language issues before review
  • Dip sampling: Detailed reviews at regular intervals help us spot systematic issues
  • Specialist referral: Where something sits outside our analytical capability, we say so and recommend the appropriate specialist

How we handle your data

Your building information is processed through third-party AI systems hosted on servers located outside Australia, primarily in the United States. By using our service, you consent to this processing.

We take reasonable steps to anonymise or redact personal data and commercially sensitive information before processing through AI systems. We maintain detailed data governance policies and conduct due diligence on every AI vendor we use.

For full details on data handling, cross-border transfers, and your rights, see our Terms & Conditions and Privacy & Cookie Policy.

Governance and accountability

We maintain formal internal documentation including:

  • A Responsible Use of AI Policy covering roles, responsibilities, human oversight, and training requirements
  • An AI System Register listing every AI system we use, its purpose, and its review date
  • An AI Risk Register documenting identified risks, their severity, and our mitigation plans, reviewed quarterly
  • Vendor due diligence records for each AI provider we use
  • Reliability decision records for every material output

These documents are available on request.

Your rights

As a client, you have the right to:

  • Know when AI is involved: Our Terms of Service disclose when and where AI is used
  • Ask how it works: We maintain detailed explainability documentation and will provide it in writing on request
  • Contest AI use: If you have concerns about AI in the delivery of your Capital Strategy, raise them in writing via our contact form. We will acknowledge receipt within 5 business days and respond within 15 business days
  • Seek redress: If you believe you have been negatively affected by AI in our service delivery, raise a formal complaint via our contact form. If not resolved to your satisfaction, you may refer the matter to the RICS Dispute Resolution Service
  • Understand AI is integral: All Moyne Ross services are delivered using AI-assisted analysis as a core component of the methodology. If you are not comfortable with AI processing, our services are not suitable for you

Standards we follow

The Royal Institution of Chartered Surveyors (RICS) has published a Professional Standard on the Responsible Use of Artificial Intelligence in Surveying Practice, which became effective on 9 March 2026. This standard is mandatory for RICS-regulated firms delivering surveying services, and it is the most developed framework we are aware of for AI use in our field. You can read the full RICS standard here.

Moyne Ross is not currently an RICS-regulated firm. We have chosen to voluntarily align our AI practices with the RICS Professional Standard as a matter of internal discipline and as the appropriate benchmark for our practice. We maintain an internal self-assessment against the standard's requirements, reviewed at least annually, and available on request.

This page was last updated on 10 April 2026.

Questions? Get in touch.